The forest ranger
Date of dream: Wednesday, December 24, 2003
has been viewed 140 times.
In this dream Iâ??m a forest ranger in a Tolkien inspired world. Iâ??m walking in a deep dark forest. From the very start of the dream I know that Iâ??m looking for something. Something inside of me guides me through the dark paths of the forest. When I pass a big tree I hear a bright voice above me. Itâ??s my friend Amanda in a dryad form standing on a thick tree branch wearing a green tunic and she was aiming at me with a crossbow. â??I know what you seek ranger. Follow me I shall take you to the lightâ?. She walks in front of me for quite a while. Suddenly we reach a clearing and on big stone stand a person surrounded by light. The person is an elf version of the French pop singer Lorie. She says something about a quest I most take care off.
Then I wake up.
Selasa, 20 Januari 2009
Senin, 12 Januari 2009
Program Investasi Cerdas
Selamat Membangun Aset Anda
Program Investasi Cerdas tugu-MONAS.com
"SEBUAH PARADIGMA BARU TENTANG ASET"
"Seandainya sejak beberapa tahun yang lalu saya serius untuk memulai membangun aset, tentunya sudah terbangun aset yang bisa saya nikmati sekarang"
Lupakan seandainya. Mulai saat ini, mulai dari sini hanya akan ada Anda dan masa depan Anda. Kalahkan ketakutan dengan tindakan. Begin with the end in mind, mulailah berfikir dari akhir fikiran Anda. Kalau Anda berfikir pada akhirnya Anda akan mempunyai aset yang besar yang memberikan penghasilan terus menerus untuk Anda, dari sanalah Anda mulai berfikir saat ini.
Seperti Anda ketahui bahwa untuk bisa mendapatkan passive income, Anda perlu segera membangun aset yang kuat yang bisa menjamin Anda memberikan pendapatan terus menerus.
Tentunya Anda serius untuk membangun aset Anda sendiri kan, sama sekali tidak sulit dan untuk itu Anda hanya perlu mengalokasikan sedikit waktu Anda untuk mempelajari program tugu-MONAS.com
Mengacu kepada apa yang didefinisikan oleh Robert T. Kiyosaki dalam salah satu bukunya "Rich Dad Guide to Investing",
Aset Anda adalah sesuatu yang menghasilkan untuk Anda
selama sesuatu tersebut tidak menghasilkan untuk Anda tidak didefinisikan sebagai aset Anda.
Bahkan properti yang Anda miliki seperti rumah atau kendaraan tidak didefinisikan sebagai aset selama tidak menghasilkan apa-apa untuk Anda, lebih ekstrim lagi uang yang Anda simpan di rekening tabungan pun bisa jadi juga bukan aset Anda selama bunga yang diberikan Bank lebih kecil dari tingkat inflasi pada saat yang sama.
Uang di rekening Anda malah akan menjadi liabilitas/beban, uang Anda tersebut akan terus berkurang nilainya seiring dengan berjalannya waktu.
Sebuah paradigma/cara pandang baru dan ini adalah kenyataan yang tidak semua orang menyadarinya.
Bagaimana kita membangun aset kalau kapital atau modal kita terbatas, bagaimana menjadikan uang Anda sebagai aset dan bukan sebagai liabilitas.
Tentu saja banyak sekali caranya, banyak hal yang bisa Anda lakukan untuk bisa membangun aset, kuncinya adalah Investasi. Investasi bisa berupa uang, pemikiran, tenaga, waktu, ide, kreatifitas, ketekunan, kesabaran, kerendahan hati, kerja keras atau kombinasi beberapa atau bahkan semua dari hal tersebut.
tugu-MONAS.com adalah salah satu sarana yang akan membantu Anda menbangun aset Anda dengan cepat dan mudah. Sarana Pintar yang disupport 100% oleh "Leverage System" Sistem Brilliant yang dengan cepat melipatgandakan Aset ratusan bahkan ribuan kali dan seiring berjalannya waktu terus meningkat menjadi Aset yang makin besar. ASET ANDA.
Sebuah akronim to get Ur MONEY as ASSET yang kami munculkan dengan nama situs tugu-MONAS.com adalah didasarkan pada semangat untuk memberikan sarana yang mudah dan sekaligus juga murah serta system yang unik untuk Anda membangun aset yang akan memberikan pendapatan pasif untuk Anda secara terus-menerus.
Dengan mengalokasikan sebagian kecil dari waktu Anda, upaya, kesabaran, kerendahan hati dan ketekuan serta memahami dan mengikuti petunjuk dan panduannya, kami yakin dalam waktu tidak lama Anda akan memiliki Aset yang memberikan penghasilan terus-menerus selama 24 jam secara otomatis.
Kami akan memandu step-by-step tentang strategi-strategi khusus membangun ratusan-ribuan Investor di jaringan Anda dalam waktu singkat. Semakin besar jaringan Anda tentunya semakin besar potensi pendapatan Anda. Akan dijelaskan secara detil semua yang diperlukan untuk menjalankan Program Investasi Cerdas ini sehingga Anda tidak bingung-bingung lagi dan segera meraih sukses di tugu-MONAS.com
Program Investasi Cerdas tugu-MONAS.com
"SEBUAH PARADIGMA BARU TENTANG ASET"
"Seandainya sejak beberapa tahun yang lalu saya serius untuk memulai membangun aset, tentunya sudah terbangun aset yang bisa saya nikmati sekarang"
Lupakan seandainya. Mulai saat ini, mulai dari sini hanya akan ada Anda dan masa depan Anda. Kalahkan ketakutan dengan tindakan. Begin with the end in mind, mulailah berfikir dari akhir fikiran Anda. Kalau Anda berfikir pada akhirnya Anda akan mempunyai aset yang besar yang memberikan penghasilan terus menerus untuk Anda, dari sanalah Anda mulai berfikir saat ini.
Seperti Anda ketahui bahwa untuk bisa mendapatkan passive income, Anda perlu segera membangun aset yang kuat yang bisa menjamin Anda memberikan pendapatan terus menerus.
Tentunya Anda serius untuk membangun aset Anda sendiri kan, sama sekali tidak sulit dan untuk itu Anda hanya perlu mengalokasikan sedikit waktu Anda untuk mempelajari program tugu-MONAS.com
Mengacu kepada apa yang didefinisikan oleh Robert T. Kiyosaki dalam salah satu bukunya "Rich Dad Guide to Investing",
Aset Anda adalah sesuatu yang menghasilkan untuk Anda
selama sesuatu tersebut tidak menghasilkan untuk Anda tidak didefinisikan sebagai aset Anda.
Bahkan properti yang Anda miliki seperti rumah atau kendaraan tidak didefinisikan sebagai aset selama tidak menghasilkan apa-apa untuk Anda, lebih ekstrim lagi uang yang Anda simpan di rekening tabungan pun bisa jadi juga bukan aset Anda selama bunga yang diberikan Bank lebih kecil dari tingkat inflasi pada saat yang sama.
Uang di rekening Anda malah akan menjadi liabilitas/beban, uang Anda tersebut akan terus berkurang nilainya seiring dengan berjalannya waktu.
Sebuah paradigma/cara pandang baru dan ini adalah kenyataan yang tidak semua orang menyadarinya.
Bagaimana kita membangun aset kalau kapital atau modal kita terbatas, bagaimana menjadikan uang Anda sebagai aset dan bukan sebagai liabilitas.
Tentu saja banyak sekali caranya, banyak hal yang bisa Anda lakukan untuk bisa membangun aset, kuncinya adalah Investasi. Investasi bisa berupa uang, pemikiran, tenaga, waktu, ide, kreatifitas, ketekunan, kesabaran, kerendahan hati, kerja keras atau kombinasi beberapa atau bahkan semua dari hal tersebut.
tugu-MONAS.com adalah salah satu sarana yang akan membantu Anda menbangun aset Anda dengan cepat dan mudah. Sarana Pintar yang disupport 100% oleh "Leverage System" Sistem Brilliant yang dengan cepat melipatgandakan Aset ratusan bahkan ribuan kali dan seiring berjalannya waktu terus meningkat menjadi Aset yang makin besar. ASET ANDA.
Sebuah akronim to get Ur MONEY as ASSET yang kami munculkan dengan nama situs tugu-MONAS.com adalah didasarkan pada semangat untuk memberikan sarana yang mudah dan sekaligus juga murah serta system yang unik untuk Anda membangun aset yang akan memberikan pendapatan pasif untuk Anda secara terus-menerus.
Dengan mengalokasikan sebagian kecil dari waktu Anda, upaya, kesabaran, kerendahan hati dan ketekuan serta memahami dan mengikuti petunjuk dan panduannya, kami yakin dalam waktu tidak lama Anda akan memiliki Aset yang memberikan penghasilan terus-menerus selama 24 jam secara otomatis.
Kami akan memandu step-by-step tentang strategi-strategi khusus membangun ratusan-ribuan Investor di jaringan Anda dalam waktu singkat. Semakin besar jaringan Anda tentunya semakin besar potensi pendapatan Anda. Akan dijelaskan secara detil semua yang diperlukan untuk menjalankan Program Investasi Cerdas ini sehingga Anda tidak bingung-bingung lagi dan segera meraih sukses di tugu-MONAS.com
Selasa, 30 Desember 2008
Adversity Quotient
Your Adversity Quotient
by Paul Stoltz, Ph.D.
Dr. Stoltz is president and CEO of PEAK Learning, Inc., a consulting and research firm in San Luis Obispo, CA. Email info@peaklearning.com; www.peaklearning.com . He is author of Adversity Quotient: Turning Obstacles into Opportunities (Wiley, New York, 1997) and Adversity Quotient@Work (Morrow, New York, 2000).
How many adverse events do you experience on your average day? Are you consumed by these events or are you letting them lead to stronger performance? I developed the Adversity Quotient (AQ) to test the unconscious pattern of how people respond to adversity, and show how to increase it and, thereby, help individuals become valuable at work.
Adversity Response Profile
Imagine the following events as if they were happening right now. Then circle the number that represents your answer to each of the related questions.
You suffer a financial setback.
To what extent can you influence this situation?
Not at all 1 2 3 4 5 Completely
You are overlooked for a promotion.
To what extent do you feel responsible for improving the situation?
Not responsible at all 1 2 3 4 5 Completely responsible
You are criticized for a big project that you just completed.
The consequences of this situation will:
Affect all aspects of my life 1 2 3 4 5 Be limited to this situation
You accidentally delete an important email.
The consequences of this situation will:
Last forever 1 2 3 4 5 Quickly pass
The high-priority project you are working on gets canceled.
The consequences of this situation will:
Affect all aspects of my life 1 2 3 4 5 Be limited to this situation
Someone you respect ignores your attempt to discuss an important issue.
To what extent do you feel responsible for improving this situation?
Not responsible at all 1 2 3 4 5 Completely responsible
People respond unfavorably to your latest ideas.
To what extent can you influence this situation?
Not at all 1 2 3 4 5 Completely
You are unable to take a much-needed vacation.
The consequences of this situation will:
Last forever 1 2 3 4 5 Quickly pass
You hit every red light on your way to an important appointment.
The consequences of this situation will:
Affect all aspects of my life 1 2 3 4 5 Be limited to this situation
After extensive searching, you cannot find an important document.
The consequences of this situation will:
Last forever 1 2 3 4 5 Quickly pass
You workplace is understaffed.
To what extent do you feel responsible for improving this situation?
Not responsible at all 1 2 3 4 5 Completely responsible
You miss an important appointment.
The consequences of this situation will:
Affect all aspects of my life 1 2 3 4 5 Be limited to this situation
You personal and work obligations are out of balance.
To what extent can you influence this situation?
Not at all 1 2 3 4 5 Completely
You never seem to have enough money.
The consequences of this situation will:
Last forever 1 2 3 4 5 Quickly pass
You are not exercising regularly though you know you should.
To what extent can you influence this situation?
Not at all 1 2 3 4 5 Completely
Your organization is not meeting its goals.
To what extent do you feel responsible for improving this situation?
Not responsible at all 1 2 3 4 5 Completely responsible
Your computer crashed for the third time this week.
To what extent can you influence this situation?
Not at all 1 2 3 4 5 Completely
The meeting you are in is a total waste of time.
To what extent do you feel responsible for improving this situation?
Not responsible at all 1 2 3 4 5 Completely responsible
You lost something that is important to you.
The consequences of this situation will:
Last forever 1 2 3 4 5 Quickly pass
Your boss adamantly disagrees with your decision.
The consequences of this situation will:
Affect all aspects of my life 1 2 3 4 5 Be limited to this situation
Scoring
Your AQ response is comprised of four CORE dimensions. Understanding them is the first step toward improving your response to adversity, expanding your capacity, and, ultimately, increasing your overall AQ.
Insert each of the 20 numbers you circled on the Adversity Response Profile in the corresponding boxes that appear below. Then insert the total for each column in the corresponding box. Add the four totals and then multiply that number by two for your final score.
C O R E
1. ___ 2. ___ 3. ___ 4. ___
7. ___ 6. ___ 5. ___ 8. ___
13.___ 11.___ 9. ___ 10.___
15.___ 16.___ 12.___ 14.___
17.___ 18.___ 20.___ 19.___
Total C =___ Total O =___ Total R =___ Total E =___
Total C+O+R+E x 2 = ARP Score =________
The average ARP score is 147.5. What’s your score? The higher the better.
Now, look at your CORE breakdown and determine which aspects of the AQ you need to improve.
C = Control
To what extent can you influence the situation?
How much control do you perceive you have?
Those with higher AQs perceive they have significantly more control and influence in adverse situations than do those with lower AQs. Even in situations that appear overwhelming or out of their hands, those with higher AQs find some facet of the situation they can influence. Those with lower AQs respond as if they have little or no control and often give up.
O = Ownership
To what extent do you hold yourself responsible for improving this situation?
To what extent are you accountable to play some role in making it better?
Accountability is the backbone of action. Those with higher AQs hold themselves accountable for dealing with situations regardless of their cause. Those with lower AQs deflect accountability and most often feel victimized and helpless.
R = Reach
How far does the fallout of this situation reach into other areas of your work or life?
To what extent does the adversity extend beyond the situation at hand?
Keeping the fallout under control and limiting the reach of adversity is essential for efficient and effective problem solving. Those with higher AQs keep setbacks and challenges in their place, not letting them infest the healthy areas of their work and lives. Those with lower AQs tend to catastrophize, allowing a setback in one area to bleed into other, unrelated areas and become destructive.
E = Endurance
How long will the adversity endure?
Seeing beyond even enormous difficulties is an essential skill for maintaining hope. Those with higher AQs have the uncanny ability to see past the most interminable difficulties and maintain hope and optimism. Those with lower AQs see adversity as dragging on indefinitely, if not permanently.
1-50 51-100 101-150 151-200 201-250 251-300
301-350 351-400 401-450 451-500 501-550 551-600
601-650
©2006 Winston J. Brill & Associates. All rights reserved.
by Paul Stoltz, Ph.D.
Dr. Stoltz is president and CEO of PEAK Learning, Inc., a consulting and research firm in San Luis Obispo, CA. Email info@peaklearning.com; www.peaklearning.com . He is author of Adversity Quotient: Turning Obstacles into Opportunities (Wiley, New York, 1997) and Adversity Quotient@Work (Morrow, New York, 2000).
How many adverse events do you experience on your average day? Are you consumed by these events or are you letting them lead to stronger performance? I developed the Adversity Quotient (AQ) to test the unconscious pattern of how people respond to adversity, and show how to increase it and, thereby, help individuals become valuable at work.
Adversity Response Profile
Imagine the following events as if they were happening right now. Then circle the number that represents your answer to each of the related questions.
You suffer a financial setback.
To what extent can you influence this situation?
Not at all 1 2 3 4 5 Completely
You are overlooked for a promotion.
To what extent do you feel responsible for improving the situation?
Not responsible at all 1 2 3 4 5 Completely responsible
You are criticized for a big project that you just completed.
The consequences of this situation will:
Affect all aspects of my life 1 2 3 4 5 Be limited to this situation
You accidentally delete an important email.
The consequences of this situation will:
Last forever 1 2 3 4 5 Quickly pass
The high-priority project you are working on gets canceled.
The consequences of this situation will:
Affect all aspects of my life 1 2 3 4 5 Be limited to this situation
Someone you respect ignores your attempt to discuss an important issue.
To what extent do you feel responsible for improving this situation?
Not responsible at all 1 2 3 4 5 Completely responsible
People respond unfavorably to your latest ideas.
To what extent can you influence this situation?
Not at all 1 2 3 4 5 Completely
You are unable to take a much-needed vacation.
The consequences of this situation will:
Last forever 1 2 3 4 5 Quickly pass
You hit every red light on your way to an important appointment.
The consequences of this situation will:
Affect all aspects of my life 1 2 3 4 5 Be limited to this situation
After extensive searching, you cannot find an important document.
The consequences of this situation will:
Last forever 1 2 3 4 5 Quickly pass
You workplace is understaffed.
To what extent do you feel responsible for improving this situation?
Not responsible at all 1 2 3 4 5 Completely responsible
You miss an important appointment.
The consequences of this situation will:
Affect all aspects of my life 1 2 3 4 5 Be limited to this situation
You personal and work obligations are out of balance.
To what extent can you influence this situation?
Not at all 1 2 3 4 5 Completely
You never seem to have enough money.
The consequences of this situation will:
Last forever 1 2 3 4 5 Quickly pass
You are not exercising regularly though you know you should.
To what extent can you influence this situation?
Not at all 1 2 3 4 5 Completely
Your organization is not meeting its goals.
To what extent do you feel responsible for improving this situation?
Not responsible at all 1 2 3 4 5 Completely responsible
Your computer crashed for the third time this week.
To what extent can you influence this situation?
Not at all 1 2 3 4 5 Completely
The meeting you are in is a total waste of time.
To what extent do you feel responsible for improving this situation?
Not responsible at all 1 2 3 4 5 Completely responsible
You lost something that is important to you.
The consequences of this situation will:
Last forever 1 2 3 4 5 Quickly pass
Your boss adamantly disagrees with your decision.
The consequences of this situation will:
Affect all aspects of my life 1 2 3 4 5 Be limited to this situation
Scoring
Your AQ response is comprised of four CORE dimensions. Understanding them is the first step toward improving your response to adversity, expanding your capacity, and, ultimately, increasing your overall AQ.
Insert each of the 20 numbers you circled on the Adversity Response Profile in the corresponding boxes that appear below. Then insert the total for each column in the corresponding box. Add the four totals and then multiply that number by two for your final score.
C O R E
1. ___ 2. ___ 3. ___ 4. ___
7. ___ 6. ___ 5. ___ 8. ___
13.___ 11.___ 9. ___ 10.___
15.___ 16.___ 12.___ 14.___
17.___ 18.___ 20.___ 19.___
Total C =___ Total O =___ Total R =___ Total E =___
Total C+O+R+E x 2 = ARP Score =________
The average ARP score is 147.5. What’s your score? The higher the better.
Now, look at your CORE breakdown and determine which aspects of the AQ you need to improve.
C = Control
To what extent can you influence the situation?
How much control do you perceive you have?
Those with higher AQs perceive they have significantly more control and influence in adverse situations than do those with lower AQs. Even in situations that appear overwhelming or out of their hands, those with higher AQs find some facet of the situation they can influence. Those with lower AQs respond as if they have little or no control and often give up.
O = Ownership
To what extent do you hold yourself responsible for improving this situation?
To what extent are you accountable to play some role in making it better?
Accountability is the backbone of action. Those with higher AQs hold themselves accountable for dealing with situations regardless of their cause. Those with lower AQs deflect accountability and most often feel victimized and helpless.
R = Reach
How far does the fallout of this situation reach into other areas of your work or life?
To what extent does the adversity extend beyond the situation at hand?
Keeping the fallout under control and limiting the reach of adversity is essential for efficient and effective problem solving. Those with higher AQs keep setbacks and challenges in their place, not letting them infest the healthy areas of their work and lives. Those with lower AQs tend to catastrophize, allowing a setback in one area to bleed into other, unrelated areas and become destructive.
E = Endurance
How long will the adversity endure?
Seeing beyond even enormous difficulties is an essential skill for maintaining hope. Those with higher AQs have the uncanny ability to see past the most interminable difficulties and maintain hope and optimism. Those with lower AQs see adversity as dragging on indefinitely, if not permanently.
1-50 51-100 101-150 151-200 201-250 251-300
301-350 351-400 401-450 451-500 501-550 551-600
601-650
©2006 Winston J. Brill & Associates. All rights reserved.
Selasa, 23 Desember 2008
High Tech High Touch
exclusive professional service offerings
High Tech High Touch Solutions is a full-service Help Desk and Call Center consulting firm whose goal is to revolutionize business making these groups corporate assets through advanced usage and combining of people, process, information, and technology. We are committed to customer service excellence and problem resolution.
A customer-first philosophy offers our customers the service they need in order to be a leader in their industry. Specialists on the team are productive and confident when dealing with all challenges on the job. Tech High Touch Solutions, Inc. will design, plan, project manage, and implement solutions through innovative techniques and ideas.
Our services are distributed worldwide, and include comprehensive assessments, consulting services, technology recommendations and system implementations, direction in knowledge management, plus personal coaching and mentoring. In addition, company president Ivy Meadors is a popular presenter on many help desk and call center related topics.
Benefits Resulting from our Work Efforts
* Increased 1st Call Resolution
* Career Opportunities
* Job Enrichment
* Ownership & Pride in Work
* Improved Morale, motivation, and open communication
* Reduced Turnover
* Increased Knowledge Sharing
* Competitive Advantage
* Efficient Use of Technology & Resources
* Increased Solution Accuracy
* Exemplary Customer Satisfaction Benefits from Implementing Enhancements
* Enhanced customer satisfaction through improved high quality performance
* Higher productivity per person in total calls handled and resolved per day.
* Enhanced performance from increased training and development of employee skills.
* More efficient methods for tracking and trending of call and problem data.
* Significant cost savings from reduced resource requirements.
* Integrated systems for enhanced performance.
* Improved processes with a means for continuous improvement.
Assessments
A service and support environment is a complex operation, and the many parameters that affect its success can make it difficult to identify, prioritize and address the issues to change. Pressure to increase the quality of service and support, the productivity of internal technology users, and the satisfaction of the end customer places increasing strain on limited resources.
Our comprehensive assessments involve analysis of many aspects of the enterprise. Our exclusive assessments bring an operation more into line with industry best practices, reduce costs, create revenue generating service centers and improve morale of the help desk and contact center team.
High Tech High Touch Assessments include tools such as:
Evaluation of staffing levels, assessment of communication and team morale, review of ergonomic concerns, infrastructure, staffing, work environment, and, communication processes.
Analysis of call trends and statistics, review of call handling techniques, observations of agent's phone skills, incident management, and trend analysis Information. Review knowledge sources, and recommended Knowledge Management approaches.
Assessment of call tracking system effectiveness, review of phone system and ACD design, and specialized software is part of our assessment deliverables.
Our assessments also include a valuable Gap Analysis. This analysis represents the comparison of your existing Call Center or Help Desk to the rest of the industry. The charts produced from the analysis can be utilized for future benchmarking. The information can be reassessed every six months and compared to the previous results. This will provide a tool for measuring the rate of improvements as the re-engineered support environment progresses.
Consulting (top)
Our consulting focuses on implementing the findings from the assessment. We provide many consulting services including:
* Re-design staffing patterns.
* Review staff training needs.
* Create skills matrixes and bring all staff up to required skill levels.
* Establish regular staff meetings, change control reviews, and individual performance meetings.
* Design and implement state of the art workstations.
* Create best practice guidelines.
* Compile technical procedures and documentation.
* Implement Automated Call Distribution (ACD) and Voice Response Units (VRU) systems as well as VoIP systems.
* Install state of the art help desk tools, such as remote control / screen emulation systems, and remote software installation utilities.
* Select and install call tracking systems.
Knowledge Management (top)
High Tech High Touch Solutions, Inc. performs assessments on the long-term knowledge needs of our clients. The goals of our knowledge assessments are to:
Introduce the interviewees to Knowledge Management. We provide information about how a solution centered support organization functions and the benefits to the company.
Identify the potential knowledge users and contributors. These may include, but not be limited to, analysts in the support organization, at all levels, and end users. Other staff may be users of the Knowledge Base by-products, such as a listing of the most common problems with custom applications. Groups outside of IT use a Knowledge Base to help their non-technical staff solve information problems.
Identify the sources of existing knowledge. These may include, but not be limited to, knowledge in analysts’ heads, existing call records, email chains of Frequently Asked Questions, existing technical documentation, and analysts’ cheat sheets.
Determine processes in place in the support organization today, including any knowledge management efforts.
Knowledge management is revolutionizing the functionality of the Call Center and Help Desk. Companies want to please their users and have found that implementing a Knowledge Management system is crucial for success.
Technology (top)
Call Centers and Help Desks often already exist and many of them in multiple locations. The true challenge for the business is the reconfiguration of its support resources into a more effective unit. These changes in the Call Center and Help Desk, from being reactive to proactive, can help generate additional revenues for the company.
Selecting and implementing the right set of technology will significantly improve the effectiveness of Call Center and Help Desk operations. Depending on the business, the representatives and technicians need a variety of software products to effectively serve the customers and end users.
There are hundreds of vendors that offer support software. We believe in providing the technology that will work best in your company. That is why we are vendor neutral. This may give us the extra challenge of staying on top of all the support software innovations, but we enjoy seeing the companies we help succeed beyond their expectations.
Motivational Speaking (top)
Company founder and president Ivy Meadors has shared her excitement and knowledge, nationwide, as a keynote speaker. She presents technological, customer focused, and motivational speeches. She creates enthusiasm and excitement by giving attendees new ideas that they can apply immediately. She has received multiple letters from corporate executives and others that say they are still, "powered up" after hearing her speak. Ivy has also been quoted and interviewed for her expertise repeatedly in leading industry trade journals.
Your service and support groups can become proactive education centers aligned with your business units offering unparalleled service. The service and support centers will have a significant and positive impact to the bottom-line by using advanced technological solutions and industry best practices combined with highly motivated, loyal staff.
Described as "Industry Analysts," "Leaders in the Industry," and "a team made up of some of the most advanced people in this industry," High Tech High Touch Solutions, Inc. is proud to offer our professional, and customized services to the service and support industry for over 12 years.
Our founder, Ivy Meadors, brings her 28 years of experience and her vast network of business associates to the forefront to provide you the most exemplary team possible to advance your Help Desks and Service Desks or Call and Contact Centers quickly, realizing measurable revenue gains, contact management improvements.
The Help Desk (Service Desk) is one of the key backbones of the enterprise and the Contact Center the face of the business. All service and support organizations can become corporate assets when designed effectively.
High Tech High Touch Solutions is a full-service Help Desk and Call Center consulting firm whose goal is to revolutionize business making these groups corporate assets through advanced usage and combining of people, process, information, and technology. We are committed to customer service excellence and problem resolution.
A customer-first philosophy offers our customers the service they need in order to be a leader in their industry. Specialists on the team are productive and confident when dealing with all challenges on the job. Tech High Touch Solutions, Inc. will design, plan, project manage, and implement solutions through innovative techniques and ideas.
Our services are distributed worldwide, and include comprehensive assessments, consulting services, technology recommendations and system implementations, direction in knowledge management, plus personal coaching and mentoring. In addition, company president Ivy Meadors is a popular presenter on many help desk and call center related topics.
Benefits Resulting from our Work Efforts
* Increased 1st Call Resolution
* Career Opportunities
* Job Enrichment
* Ownership & Pride in Work
* Improved Morale, motivation, and open communication
* Reduced Turnover
* Increased Knowledge Sharing
* Competitive Advantage
* Efficient Use of Technology & Resources
* Increased Solution Accuracy
* Exemplary Customer Satisfaction Benefits from Implementing Enhancements
* Enhanced customer satisfaction through improved high quality performance
* Higher productivity per person in total calls handled and resolved per day.
* Enhanced performance from increased training and development of employee skills.
* More efficient methods for tracking and trending of call and problem data.
* Significant cost savings from reduced resource requirements.
* Integrated systems for enhanced performance.
* Improved processes with a means for continuous improvement.
Assessments
A service and support environment is a complex operation, and the many parameters that affect its success can make it difficult to identify, prioritize and address the issues to change. Pressure to increase the quality of service and support, the productivity of internal technology users, and the satisfaction of the end customer places increasing strain on limited resources.
Our comprehensive assessments involve analysis of many aspects of the enterprise. Our exclusive assessments bring an operation more into line with industry best practices, reduce costs, create revenue generating service centers and improve morale of the help desk and contact center team.
High Tech High Touch Assessments include tools such as:
Evaluation of staffing levels, assessment of communication and team morale, review of ergonomic concerns, infrastructure, staffing, work environment, and, communication processes.
Analysis of call trends and statistics, review of call handling techniques, observations of agent's phone skills, incident management, and trend analysis Information. Review knowledge sources, and recommended Knowledge Management approaches.
Assessment of call tracking system effectiveness, review of phone system and ACD design, and specialized software is part of our assessment deliverables.
Our assessments also include a valuable Gap Analysis. This analysis represents the comparison of your existing Call Center or Help Desk to the rest of the industry. The charts produced from the analysis can be utilized for future benchmarking. The information can be reassessed every six months and compared to the previous results. This will provide a tool for measuring the rate of improvements as the re-engineered support environment progresses.
Consulting (top)
Our consulting focuses on implementing the findings from the assessment. We provide many consulting services including:
* Re-design staffing patterns.
* Review staff training needs.
* Create skills matrixes and bring all staff up to required skill levels.
* Establish regular staff meetings, change control reviews, and individual performance meetings.
* Design and implement state of the art workstations.
* Create best practice guidelines.
* Compile technical procedures and documentation.
* Implement Automated Call Distribution (ACD) and Voice Response Units (VRU) systems as well as VoIP systems.
* Install state of the art help desk tools, such as remote control / screen emulation systems, and remote software installation utilities.
* Select and install call tracking systems.
Knowledge Management (top)
High Tech High Touch Solutions, Inc. performs assessments on the long-term knowledge needs of our clients. The goals of our knowledge assessments are to:
Introduce the interviewees to Knowledge Management. We provide information about how a solution centered support organization functions and the benefits to the company.
Identify the potential knowledge users and contributors. These may include, but not be limited to, analysts in the support organization, at all levels, and end users. Other staff may be users of the Knowledge Base by-products, such as a listing of the most common problems with custom applications. Groups outside of IT use a Knowledge Base to help their non-technical staff solve information problems.
Identify the sources of existing knowledge. These may include, but not be limited to, knowledge in analysts’ heads, existing call records, email chains of Frequently Asked Questions, existing technical documentation, and analysts’ cheat sheets.
Determine processes in place in the support organization today, including any knowledge management efforts.
Knowledge management is revolutionizing the functionality of the Call Center and Help Desk. Companies want to please their users and have found that implementing a Knowledge Management system is crucial for success.
Technology (top)
Call Centers and Help Desks often already exist and many of them in multiple locations. The true challenge for the business is the reconfiguration of its support resources into a more effective unit. These changes in the Call Center and Help Desk, from being reactive to proactive, can help generate additional revenues for the company.
Selecting and implementing the right set of technology will significantly improve the effectiveness of Call Center and Help Desk operations. Depending on the business, the representatives and technicians need a variety of software products to effectively serve the customers and end users.
There are hundreds of vendors that offer support software. We believe in providing the technology that will work best in your company. That is why we are vendor neutral. This may give us the extra challenge of staying on top of all the support software innovations, but we enjoy seeing the companies we help succeed beyond their expectations.
Motivational Speaking (top)
Company founder and president Ivy Meadors has shared her excitement and knowledge, nationwide, as a keynote speaker. She presents technological, customer focused, and motivational speeches. She creates enthusiasm and excitement by giving attendees new ideas that they can apply immediately. She has received multiple letters from corporate executives and others that say they are still, "powered up" after hearing her speak. Ivy has also been quoted and interviewed for her expertise repeatedly in leading industry trade journals.
Your service and support groups can become proactive education centers aligned with your business units offering unparalleled service. The service and support centers will have a significant and positive impact to the bottom-line by using advanced technological solutions and industry best practices combined with highly motivated, loyal staff.
Described as "Industry Analysts," "Leaders in the Industry," and "a team made up of some of the most advanced people in this industry," High Tech High Touch Solutions, Inc. is proud to offer our professional, and customized services to the service and support industry for over 12 years.
Our founder, Ivy Meadors, brings her 28 years of experience and her vast network of business associates to the forefront to provide you the most exemplary team possible to advance your Help Desks and Service Desks or Call and Contact Centers quickly, realizing measurable revenue gains, contact management improvements.
The Help Desk (Service Desk) is one of the key backbones of the enterprise and the Contact Center the face of the business. All service and support organizations can become corporate assets when designed effectively.
Keajaiban Glass Liquid
Artikel Iptek - Bidang Nanoteknologi dan Material
Kita tentu mengetahui bahwa Piramid di Mesir, Kuil Parthenon, dan Colosseum hingga saat ini masih bisa kita lihat bentuk bangunan aslinya. Kekuatan dan kokohnya bangunan tersebut tentu sangat menarik untuk dipelajari.
Bangunan, seiring dengan waktu akan semakin rapuh pula kekuatannya, karena pengaruh lingkungan. Tentu menjadi impian semua orang memiliki bangunan yang kuat, tahan lama, dan tahan terhadap api. Harapan-harapan tersebut bisa sedikit terjawab dengan ditemukannya glass liquid.
Glass liquid
Glass atau kaca yang kita temukan sehari-hari adalah material padat pada suhu kamar. Untuk mencairkannya diperlukan suhu sekitar 1400 derajat celcius. Tentu hal yang sulit untuk membuat glass dalam keadaan liquid pada suhu kamar. Tapi bagi Masatoshi Shioda, hal tersebut telah menjadi kenyataan setelah melewati penelitian selama sembilan tahun lamanya. Glass ini berbentuk cairan pada suhu kamar, sehingga dinamakan glass liquid. Sekilas jika dilihat dengan mata, serupa dengan air biasa, namun bila dikeringkan dalam mesin pengering dapat membentuk glass atau kaca.
Cairan ini dibuat dengan mencairkan quartz, yang selanjutnya dalam keadaan liquid atau cairan distabilkan, kemudian ditambahkan dengan sekitar 30 jenis enzim. Fungsi enzim ini adalah untuk menghambat partikel-partikel quartz untuk berikatan (menjadi padat) sehingga menyebabkan quartz tetap dalam keadaan cair.
Kayu tahan api
Kayu merupakan bahan yang sering digunakan sebagai bahan untuk membuat rumah atau bangunan. Kayu memiliki sifat sangat mudah terbakar, sehingga jika terjadi kebakaran dapat dipastikan rumah tersebut hangus menjadi abu dan mampu merembet bangunan lainnya. Namun lain halnya jika kayu ini dilapisi dengan glass liquid, menyebabkan tahan api dan tidak mudah terbakar.
Untuk membuktikannya telah dilakukan percobaan dengan membakar miniatur rumah yang terbuat dari kayu. Satu miniatur rumah tanpa dilapisi dengan glass liquid, sedangkan yang lainnya dilapisi dengan glass liquid. Pada percobaan ini, kayu yang tanpa dilapisi glass liquid api dengan cepat membesar dan menimbulkan asap hitam, sedangkan kayu yang dilapisi glass liquid, api tidak membesar, bahkan apinya menjadi padam. Pada akhirnya kayu yang tidak dilapisi glass liquid menjadi abu, sedangkan yang dilapisi glass liquid tetap kokoh.
Pertanyaannya adalah mengapa glass liquid dapat menyebabkan kayu menjadi tahan api? Pada kayu banyak terdapat pembuluh silinder, jika pada kayu dilapisi glass liquid maka glass liquid ini akan menyerap dan menutupi bagian pembuluh-pembuluh tersebut sampai pada kedalaman sekitar lima milimeter. Penutupan pembuluh-pembuluh kayu akan mengubah kayu menjadi lapisan kaca sehingga membuat kayu menjadi tidak mudah terbakar. Seperti disebutkan dibagian awal tulisan ini bahwa untuk mencairkan kaca memerlukan suhu diatas 1400 1400 derajat celcius, sehingga dengan adanya glass liquid ini bangunan atau rumah yang terbuat dari kayu dapat terhindar dari kobaran api bila terjadi kebakaran.
Memperpanjang usia bangunan
Jepang memiliki pemecah gelombang laut yang terbuat dari konkrit untuk mencegah terjadinya gelombang tsunami. Biasanya konkrit untuk bangunan ini terletak pada kondisi lingkungan dingin, mudah terkena air laut, dan sinar ultraviolet yang sangat kuat. Pada lokasi ini pula dilakukan percobaan untuk mengetahui seberapa besar pengaruh glass liquid terhadap kekuatan konkrit.
Konkrit dari pemecah gelombang laut yang dibangun satu tahun lalu, dengan mudahnya terkena air laut sehingga membuat permukaan konkrit menjadi terkorosi dan mudah terkelupas. Namun konkrit yang telah dilapisi dengan glass liquid tidak ditemukan adanya korosi.
Mengapa ketahanan konkrit meningkat? Pada konkrit terdapat banyak rongga kosong, dengan dilapisi glass liquid, akan menutupi rongga kosong tersebut dan kemudian akan terbentuk lapisan kaca. Sehingga air laut dan gas CO2 yang merupakan penyebab terjadinya korosi pada konkrit dapat dicegah.
Konkrit yang digunakan saat ini memiliki masa durability sekitar 50 tahun. Adanya lapisan kaca pada konkrit membuat masa durability konkrit menjadi lebih tinggi, diperkirakan mencapai 200 tahun. Selain itu penggunaan glass liquid ini sangat ramah lingkungan, tidak ada efek samping dan bahaya yang ditimbulkan. Hingga saat ini penggunaan glass liquid ini sudah meluas diberbagai kawasan di Jepang, misalnya terowongan di Hokkaido.
Glass liquid vs Asbes
Asbes merupakan bahan berbahaya bila dipakai pada sebuah bangunan. Serabut asbes apabila terbang diudara sangatlah berbahaya karena bisa mengakibatkan kanker paru-paru pada penghirupnya. Saat ini, pemakaian asbes pada bangunan sudah dilarang diseluruh Jepang mengingat bahaya yang ditimbulkan. Namun diyakini pemakaian asbes di Jepang masih tersisa dibeberapa bangunan.
Saat ini, cara penguraian asbes ada dua cara, yaitu dengan memerangkap pada pelarutnya atau melebur pada suhu tinggi. Tentu kedua cara ini tidaklah gampang dan memerlukan biaya yang cukup mahal.
Pemakaian glass liquid dengan cara menyemprotkan pada asbes, akan terbentuk lapisan kaca dan menutupi lapisan serabut asbes sehingga serabut asbes mengeras (10 jam berikutnya akan menjadi keras secara sempurna). Hal ini menyebabkan serabut-serabut asbes tidak terbang di udara bebas. Cara ini sangatlah mudah dan hanya tidak memerlukan biaya mahal. Selain itu asbes yang yang sudah mengeras ini bisa diolah lebih lanjut menjadi bahan yang tahan api mencapai suhu 1200 derajat celcius.
Walaupun cara ini belum dijadikan cara resmi pemerintah Jepang dalam penanganan asbes, bukan tidak mungkin cara ini akan menjadi cara resmi mengingat begitu banyak manfaat dan keuntungan yang diberikan oleh glass liquid ini.
Penemuan glass liquid ini memberikan dampak besar dalam industri kontruksi karena mampu meningkatkan kualitas konkrit dan membuat bangunan yang terbuat dari kayu menjadi tidak mudah terbakar. Apabila diterapkan di industri konstruksi Indonesia akan membawa dampak positif, bangunan menjadi kuat, jalan tidak mudah rusak, dan pada akhirnya diharapkan dapat menghemat anggaran negara dalam pembangunan sarana transportasi publik. Wallahu alam bishawwab.
Kita tentu mengetahui bahwa Piramid di Mesir, Kuil Parthenon, dan Colosseum hingga saat ini masih bisa kita lihat bentuk bangunan aslinya. Kekuatan dan kokohnya bangunan tersebut tentu sangat menarik untuk dipelajari.
Bangunan, seiring dengan waktu akan semakin rapuh pula kekuatannya, karena pengaruh lingkungan. Tentu menjadi impian semua orang memiliki bangunan yang kuat, tahan lama, dan tahan terhadap api. Harapan-harapan tersebut bisa sedikit terjawab dengan ditemukannya glass liquid.
Glass liquid
Glass atau kaca yang kita temukan sehari-hari adalah material padat pada suhu kamar. Untuk mencairkannya diperlukan suhu sekitar 1400 derajat celcius. Tentu hal yang sulit untuk membuat glass dalam keadaan liquid pada suhu kamar. Tapi bagi Masatoshi Shioda, hal tersebut telah menjadi kenyataan setelah melewati penelitian selama sembilan tahun lamanya. Glass ini berbentuk cairan pada suhu kamar, sehingga dinamakan glass liquid. Sekilas jika dilihat dengan mata, serupa dengan air biasa, namun bila dikeringkan dalam mesin pengering dapat membentuk glass atau kaca.
Cairan ini dibuat dengan mencairkan quartz, yang selanjutnya dalam keadaan liquid atau cairan distabilkan, kemudian ditambahkan dengan sekitar 30 jenis enzim. Fungsi enzim ini adalah untuk menghambat partikel-partikel quartz untuk berikatan (menjadi padat) sehingga menyebabkan quartz tetap dalam keadaan cair.
Kayu tahan api
Kayu merupakan bahan yang sering digunakan sebagai bahan untuk membuat rumah atau bangunan. Kayu memiliki sifat sangat mudah terbakar, sehingga jika terjadi kebakaran dapat dipastikan rumah tersebut hangus menjadi abu dan mampu merembet bangunan lainnya. Namun lain halnya jika kayu ini dilapisi dengan glass liquid, menyebabkan tahan api dan tidak mudah terbakar.
Untuk membuktikannya telah dilakukan percobaan dengan membakar miniatur rumah yang terbuat dari kayu. Satu miniatur rumah tanpa dilapisi dengan glass liquid, sedangkan yang lainnya dilapisi dengan glass liquid. Pada percobaan ini, kayu yang tanpa dilapisi glass liquid api dengan cepat membesar dan menimbulkan asap hitam, sedangkan kayu yang dilapisi glass liquid, api tidak membesar, bahkan apinya menjadi padam. Pada akhirnya kayu yang tidak dilapisi glass liquid menjadi abu, sedangkan yang dilapisi glass liquid tetap kokoh.
Pertanyaannya adalah mengapa glass liquid dapat menyebabkan kayu menjadi tahan api? Pada kayu banyak terdapat pembuluh silinder, jika pada kayu dilapisi glass liquid maka glass liquid ini akan menyerap dan menutupi bagian pembuluh-pembuluh tersebut sampai pada kedalaman sekitar lima milimeter. Penutupan pembuluh-pembuluh kayu akan mengubah kayu menjadi lapisan kaca sehingga membuat kayu menjadi tidak mudah terbakar. Seperti disebutkan dibagian awal tulisan ini bahwa untuk mencairkan kaca memerlukan suhu diatas 1400 1400 derajat celcius, sehingga dengan adanya glass liquid ini bangunan atau rumah yang terbuat dari kayu dapat terhindar dari kobaran api bila terjadi kebakaran.
Memperpanjang usia bangunan
Jepang memiliki pemecah gelombang laut yang terbuat dari konkrit untuk mencegah terjadinya gelombang tsunami. Biasanya konkrit untuk bangunan ini terletak pada kondisi lingkungan dingin, mudah terkena air laut, dan sinar ultraviolet yang sangat kuat. Pada lokasi ini pula dilakukan percobaan untuk mengetahui seberapa besar pengaruh glass liquid terhadap kekuatan konkrit.
Konkrit dari pemecah gelombang laut yang dibangun satu tahun lalu, dengan mudahnya terkena air laut sehingga membuat permukaan konkrit menjadi terkorosi dan mudah terkelupas. Namun konkrit yang telah dilapisi dengan glass liquid tidak ditemukan adanya korosi.
Mengapa ketahanan konkrit meningkat? Pada konkrit terdapat banyak rongga kosong, dengan dilapisi glass liquid, akan menutupi rongga kosong tersebut dan kemudian akan terbentuk lapisan kaca. Sehingga air laut dan gas CO2 yang merupakan penyebab terjadinya korosi pada konkrit dapat dicegah.
Konkrit yang digunakan saat ini memiliki masa durability sekitar 50 tahun. Adanya lapisan kaca pada konkrit membuat masa durability konkrit menjadi lebih tinggi, diperkirakan mencapai 200 tahun. Selain itu penggunaan glass liquid ini sangat ramah lingkungan, tidak ada efek samping dan bahaya yang ditimbulkan. Hingga saat ini penggunaan glass liquid ini sudah meluas diberbagai kawasan di Jepang, misalnya terowongan di Hokkaido.
Glass liquid vs Asbes
Asbes merupakan bahan berbahaya bila dipakai pada sebuah bangunan. Serabut asbes apabila terbang diudara sangatlah berbahaya karena bisa mengakibatkan kanker paru-paru pada penghirupnya. Saat ini, pemakaian asbes pada bangunan sudah dilarang diseluruh Jepang mengingat bahaya yang ditimbulkan. Namun diyakini pemakaian asbes di Jepang masih tersisa dibeberapa bangunan.
Saat ini, cara penguraian asbes ada dua cara, yaitu dengan memerangkap pada pelarutnya atau melebur pada suhu tinggi. Tentu kedua cara ini tidaklah gampang dan memerlukan biaya yang cukup mahal.
Pemakaian glass liquid dengan cara menyemprotkan pada asbes, akan terbentuk lapisan kaca dan menutupi lapisan serabut asbes sehingga serabut asbes mengeras (10 jam berikutnya akan menjadi keras secara sempurna). Hal ini menyebabkan serabut-serabut asbes tidak terbang di udara bebas. Cara ini sangatlah mudah dan hanya tidak memerlukan biaya mahal. Selain itu asbes yang yang sudah mengeras ini bisa diolah lebih lanjut menjadi bahan yang tahan api mencapai suhu 1200 derajat celcius.
Walaupun cara ini belum dijadikan cara resmi pemerintah Jepang dalam penanganan asbes, bukan tidak mungkin cara ini akan menjadi cara resmi mengingat begitu banyak manfaat dan keuntungan yang diberikan oleh glass liquid ini.
Penemuan glass liquid ini memberikan dampak besar dalam industri kontruksi karena mampu meningkatkan kualitas konkrit dan membuat bangunan yang terbuat dari kayu menjadi tidak mudah terbakar. Apabila diterapkan di industri konstruksi Indonesia akan membawa dampak positif, bangunan menjadi kuat, jalan tidak mudah rusak, dan pada akhirnya diharapkan dapat menghemat anggaran negara dalam pembangunan sarana transportasi publik. Wallahu alam bishawwab.
The Corporate Mystic
The Corporate Mystic, Part 1
"Leadership is going where nobody else has gone."
-- Bob Calvin, former chairman, Motorola
If you will open up to being a source of integrity, vision, and intuition in your organization, you step into leadership regardless of what niche you occupy. Many people wait to be instructed or reminded to take full ownership of these powers. The Corporate Mystic knows that real power and real fun comes from being a source. When you are the source, you take full responsibility for bringing into being the corporate culture you want. Everyone can be the source, and when they think they are, they are.
If you are willing to let go of your resistance to being a source, you claim a type of spiritual power that others can feel.
Leaders are comfortable with being a source of integrity, vision, and intuition. They seek to be producers, not consumers of these three rare commodities. Inspired leaders, though, have something extra. They are committed to everyone else being a source. In other words, they are committed to being a source of sources. This takes them out of the power game. If you set yourself up as the source of something while disempowering those around you, look out. It may feel great for a while, but the costs are enormous. You risk playing Daddy or Mommy to people who are still looking for someone to take care of them. Boardrooms are not immune from this problem.
Imagine what could happen in your organization if everyone were trained to be a source of integrity. In a work space in which everyone felt connected to the source of integrity, miracles would happen every day. All the energy usually wasted on cleaning up integrity breaches could be channeled into creativity.
The same thing is true for vision or intuition. Imagine the power of an organization where everyone was empowered to be visionary. In our corporate training workshops we get to see this happen week after week, but it never fails to move us.
The Corporate Mystic, Part 2
A typical situation is that one person in a room of twenty will be the only one operating in the visionary role at the beginning of the workshop. Usually this is the CEO or highest officer; frequently it is the person who arranged for the training to take place. After three days of work, though, the picture is very different. All twenty are now taking responsibility for being the source of vision for the company. The energy in the room is humming with shared excitement. Everyone is on the same frequency because everyone is a source.
Source is where the creativity comes from. It is also where the profits and the fun come from. People who connect with source get to inspire creativity, profits, and fun. Everybody else gets to sit on the bench and grouse. In this part we will explore how to go about becoming the source of integrity, vision, and intuition in your organization.
The surest mark of mystics at work is how they handle integrity lapses. Remember, mystics are not immune to integrity breaches, but they are quicker to fix them than the average person.
Part of the mind-set of the mystic is to greet feedback gracefully. Mystics take care to appreciate both the message and the messenger. They thank and often reward the person who says "You've broken an agreement" or "This isn't fair." Most people do not get this kind of direct feedback because the messenger is afraid to give it. Mystics typically place a higher value on truth than they do on their own comfort.
They are quick to acknowledge lapses they have perpetrated. They can say things like "I realize that I broke our agreement" and "I was not telling you the truth when I said...." Although they may make far fewer mistakes than the average person, they are quick to say "I made a mistake here" or "Looks like I was dead wrong on that issue." People with low self-esteem cannot admit mistakes or cop to a broken agreement: Being right is all they've got. Corporate Mystics will tell you they made a mistake as quickly as they'll tell you the time of day.
Hendricks and Ludeman, The Corporate Mystic, Part 3
Mystics do not waste time with regret; they put their energy into solutions. Sometimes it's as simple as telling whatever truth wasn't told the first time around. Other times you must handle the wounded feelings of the person on the other end of the perpetration. An agreement may need to be renegotiated or an apology issued. Whatever the action, you won't know until you raise the question: "What needs to be done here to fix this and move one"
Once you have determined that a painful phone call has to be made, it is wise to do it before you do anything else. Integrity problems fester faster once you know about them but before you've acted on them. Usually, what is required is a communication or an action, and sometimes both. If your employee has been stealing from Widow Smith's account, you have to replace the money, fire the employee, and give the widow a full accounting of the story. Act quickly and leave no loose ends.
The mystic's response can be broken into four steps.
First: Face squarely what happened.
The number one cause of integrity disasters is looking the other way, not facing them straight on in the early stages. Some of us postpone it for a lifetime. An example: A man who headed one of America's largest companies was having an affair with a charismatic woman, a vice-president some years his junior. As the buzz began to spread through the organization, his top aide told him that he needed to face the situation squarely. The aide later said that his boss literally looked out the window and changed the subject! The cost of not facing it squarely escalated quickly. Soon, with the board of directors on his back, the boss issued a heated denial, saying that he and the vice-president were "just friends." Nobody believed it, and time showed why. Later, after the axe had fallen, the two were quietly married.
The question remains: Why not just face things squarely and cop to them? The answer is the fear that most of us carry with us from junior high school on: We don't want to get caught and look stupid. Mystics know a secret that cures them of this fear: By the time we start getting scared of being caught and looking stupid, we've already been caught and we already look stupid. We have caught ourselves. Might as well admit it cheerfully and get on with it.
The Corporate Mystic, Part 4
Second: Accept the situation.
Suppose you have cheated on your taxes. The first step--facing squarely what happened--means that you drop all the denial, excuse making, rationalizing, and avoidance. You admit it: You cheated.
Accepting goes deeper. It allows you to have a deep-body experience of reality. You haven't accepted something until you feel a shift deep in yourself. This may take time. It means giving up your final resistance to the truth. You accept the part of you that is a cheater. You acknowledge your greed, your irresponsibility, and whatever else motivates your cheating. You accept your cheating history, assuming it's happened before, and you open up to learning everything you need to know about the role cheating plays in your life. Accepting is a very comprehensive action. It may take months, not minutes. However, the moment you truly accept something, no matter how long it takes, you create an open space from which to create a new way of being.
Most of us are kept from genuine acceptance by two barriers. First, we often do not want to accept unpleasant or unsavory aspects of ourselves. But until we have faced and accepted these aspects--"I'm an alcoholic" or "I cheated"--there is no clear space from which to generate change. Second, many people think that if they accept something they will be stuck with it forever. There is a rich paradox here. Not accepting something as it is keeps it in place. Accepting it begins the change process. We have it upside down. We need to understand that a full, deep-body acceptance of reality, exactly as it is, provides the springboard for change.
Three: Make a choice.
Now you must choose. Choosing has enormous power, especially if it comes from a clear space of acceptance. Failure to choose a new path of action causes as many integrity breaches as not facing or not accepting. The ordinary person thinks that not choosing keeps lots of options open. The mystic knows that not choosing keeps us mired in confusion and energy-draining drama. Perry Barlow faced a difficult choice when he took over as CEO of an Australian land-development firm. The preceding six months had been tied up in a dispute of whether to proceed with a resort-development project that violated an Aboriginal sacred site. The previous CEO's reputation had been eroded in the struggle, and Perry had been called in to bail out the company. He called a news conference his first day on the job and announced that the project would be scrapped. He became a hero overnight to the environmentalists, one of whom steered him to a piece of land that was beautifully suited to the project.
Four: Take action.
The fourth step sets you free. It asks you to focus on action:
What do you need to do right now to set the situation right? Suppose you have faced and accepted that you cheated on your income tax. You have taken the third step, choosing to pay the money you owe. What is your fourth step? Is it to write the check and mail it? Is to write the IRS and tell them what you've decided? You don't get back into integrity until you complete the necessary action step.
"Leadership is going where nobody else has gone."
-- Bob Calvin, former chairman, Motorola
If you will open up to being a source of integrity, vision, and intuition in your organization, you step into leadership regardless of what niche you occupy. Many people wait to be instructed or reminded to take full ownership of these powers. The Corporate Mystic knows that real power and real fun comes from being a source. When you are the source, you take full responsibility for bringing into being the corporate culture you want. Everyone can be the source, and when they think they are, they are.
If you are willing to let go of your resistance to being a source, you claim a type of spiritual power that others can feel.
Leaders are comfortable with being a source of integrity, vision, and intuition. They seek to be producers, not consumers of these three rare commodities. Inspired leaders, though, have something extra. They are committed to everyone else being a source. In other words, they are committed to being a source of sources. This takes them out of the power game. If you set yourself up as the source of something while disempowering those around you, look out. It may feel great for a while, but the costs are enormous. You risk playing Daddy or Mommy to people who are still looking for someone to take care of them. Boardrooms are not immune from this problem.
Imagine what could happen in your organization if everyone were trained to be a source of integrity. In a work space in which everyone felt connected to the source of integrity, miracles would happen every day. All the energy usually wasted on cleaning up integrity breaches could be channeled into creativity.
The same thing is true for vision or intuition. Imagine the power of an organization where everyone was empowered to be visionary. In our corporate training workshops we get to see this happen week after week, but it never fails to move us.
The Corporate Mystic, Part 2
A typical situation is that one person in a room of twenty will be the only one operating in the visionary role at the beginning of the workshop. Usually this is the CEO or highest officer; frequently it is the person who arranged for the training to take place. After three days of work, though, the picture is very different. All twenty are now taking responsibility for being the source of vision for the company. The energy in the room is humming with shared excitement. Everyone is on the same frequency because everyone is a source.
Source is where the creativity comes from. It is also where the profits and the fun come from. People who connect with source get to inspire creativity, profits, and fun. Everybody else gets to sit on the bench and grouse. In this part we will explore how to go about becoming the source of integrity, vision, and intuition in your organization.
The surest mark of mystics at work is how they handle integrity lapses. Remember, mystics are not immune to integrity breaches, but they are quicker to fix them than the average person.
Part of the mind-set of the mystic is to greet feedback gracefully. Mystics take care to appreciate both the message and the messenger. They thank and often reward the person who says "You've broken an agreement" or "This isn't fair." Most people do not get this kind of direct feedback because the messenger is afraid to give it. Mystics typically place a higher value on truth than they do on their own comfort.
They are quick to acknowledge lapses they have perpetrated. They can say things like "I realize that I broke our agreement" and "I was not telling you the truth when I said...." Although they may make far fewer mistakes than the average person, they are quick to say "I made a mistake here" or "Looks like I was dead wrong on that issue." People with low self-esteem cannot admit mistakes or cop to a broken agreement: Being right is all they've got. Corporate Mystics will tell you they made a mistake as quickly as they'll tell you the time of day.
Hendricks and Ludeman, The Corporate Mystic, Part 3
Mystics do not waste time with regret; they put their energy into solutions. Sometimes it's as simple as telling whatever truth wasn't told the first time around. Other times you must handle the wounded feelings of the person on the other end of the perpetration. An agreement may need to be renegotiated or an apology issued. Whatever the action, you won't know until you raise the question: "What needs to be done here to fix this and move one"
Once you have determined that a painful phone call has to be made, it is wise to do it before you do anything else. Integrity problems fester faster once you know about them but before you've acted on them. Usually, what is required is a communication or an action, and sometimes both. If your employee has been stealing from Widow Smith's account, you have to replace the money, fire the employee, and give the widow a full accounting of the story. Act quickly and leave no loose ends.
The mystic's response can be broken into four steps.
First: Face squarely what happened.
The number one cause of integrity disasters is looking the other way, not facing them straight on in the early stages. Some of us postpone it for a lifetime. An example: A man who headed one of America's largest companies was having an affair with a charismatic woman, a vice-president some years his junior. As the buzz began to spread through the organization, his top aide told him that he needed to face the situation squarely. The aide later said that his boss literally looked out the window and changed the subject! The cost of not facing it squarely escalated quickly. Soon, with the board of directors on his back, the boss issued a heated denial, saying that he and the vice-president were "just friends." Nobody believed it, and time showed why. Later, after the axe had fallen, the two were quietly married.
The question remains: Why not just face things squarely and cop to them? The answer is the fear that most of us carry with us from junior high school on: We don't want to get caught and look stupid. Mystics know a secret that cures them of this fear: By the time we start getting scared of being caught and looking stupid, we've already been caught and we already look stupid. We have caught ourselves. Might as well admit it cheerfully and get on with it.
The Corporate Mystic, Part 4
Second: Accept the situation.
Suppose you have cheated on your taxes. The first step--facing squarely what happened--means that you drop all the denial, excuse making, rationalizing, and avoidance. You admit it: You cheated.
Accepting goes deeper. It allows you to have a deep-body experience of reality. You haven't accepted something until you feel a shift deep in yourself. This may take time. It means giving up your final resistance to the truth. You accept the part of you that is a cheater. You acknowledge your greed, your irresponsibility, and whatever else motivates your cheating. You accept your cheating history, assuming it's happened before, and you open up to learning everything you need to know about the role cheating plays in your life. Accepting is a very comprehensive action. It may take months, not minutes. However, the moment you truly accept something, no matter how long it takes, you create an open space from which to create a new way of being.
Most of us are kept from genuine acceptance by two barriers. First, we often do not want to accept unpleasant or unsavory aspects of ourselves. But until we have faced and accepted these aspects--"I'm an alcoholic" or "I cheated"--there is no clear space from which to generate change. Second, many people think that if they accept something they will be stuck with it forever. There is a rich paradox here. Not accepting something as it is keeps it in place. Accepting it begins the change process. We have it upside down. We need to understand that a full, deep-body acceptance of reality, exactly as it is, provides the springboard for change.
Three: Make a choice.
Now you must choose. Choosing has enormous power, especially if it comes from a clear space of acceptance. Failure to choose a new path of action causes as many integrity breaches as not facing or not accepting. The ordinary person thinks that not choosing keeps lots of options open. The mystic knows that not choosing keeps us mired in confusion and energy-draining drama. Perry Barlow faced a difficult choice when he took over as CEO of an Australian land-development firm. The preceding six months had been tied up in a dispute of whether to proceed with a resort-development project that violated an Aboriginal sacred site. The previous CEO's reputation had been eroded in the struggle, and Perry had been called in to bail out the company. He called a news conference his first day on the job and announced that the project would be scrapped. He became a hero overnight to the environmentalists, one of whom steered him to a piece of land that was beautifully suited to the project.
Four: Take action.
The fourth step sets you free. It asks you to focus on action:
What do you need to do right now to set the situation right? Suppose you have faced and accepted that you cheated on your income tax. You have taken the third step, choosing to pay the money you owe. What is your fourth step? Is it to write the check and mail it? Is to write the IRS and tell them what you've decided? You don't get back into integrity until you complete the necessary action step.
Menjaga Momentum Pencapaian Target
Pertanyaan seorang mahasiswa terlontar pada suatu kesempatan. Ia sulit sekali untuk bisa menjadi serius dalam belajar. Mudah berubah pikiran dan goyah dalam konsentrasi belajar.
Pertanyaan itu mengingatkan saya pada waktu masih kuliah di Universitas Terbuka. Indeks Prestasi Kumulatif (IPK)yang saya perolehpada semenster pertama model belajar jarak jauh kuliah ini hanya 1,5 (satu koma lima). Prestasi buruk ini tidak menjadikan saya patah arang. Tetapi sebaliknya, saya malah meningkatkan komitmen untuk belajar lebih serius. Saya berjanji pada diri sendiri untuk meningkatkan intensitas, kuantitas dan kualitas belajar.
Tentu saja waktu itu (1987) saya belum mengenal teknik-teknik Neuro-linguistic Programming (NLP) dan apalagi mengenal hypnosis. Tetapi ternyata saya adalah praktisi NLP dan hypnosis alami dalam kaitannya dengan peningkatan keseriusan belajar. Yang saya lakukan adalah menghipnosis diri dan mengelola energi emosi versi NLP.
Menghypnosis Diri
Kalau hypnosis adalah kondisi pikiran yang dihasilkan oleh sugesti, maka saya dalam meningkatkan keseriusan belajar dengan cara menghypnosis kondisi pikiran saya. Ketika diri ini sudah terhypnosis, selanjutnya akan mudah mengarahkan kondisi pikiran untuk tujuan tertentu atau target tertentu.
Pertama, fokuskan pikiran pada target yang saya inginkan. Target yang saya inginkan waktu itu adalah IPK di atas tiga untuk tujuan jangka pendek, lulus sarjana tujuan jangka menengah.
Kedua, yakinkan bahwa target sebesar itu saya benar-benar mau menerima dan benar-benar saya meniginkannya. Saya tidak memikirkan tetang beban belajar yang bakal menyertainya. Pokoknya terima dengan senang hati. Tidak ada rasa pesimis sedikit pun. Apa pun resiko belajar yang bakal terjadi, saya harus ikhlas menjalaninya. Kalau masih ada bagian dalam tubuh yang menolaknya, berarti saya belum ikhlas, kalau belum ikhlas berarti belum dalam kondisi terhypnosis.
Ketiga, saya harus memperjelas visualisasi bila target terpenuhi. Saya membayangkan, menggambarkan dan merasakannya bila target terpenuhi. Saya terhypnosis dengan kebahagiaan yang bakal terjadi bila target terpenuhi. Bukan hanya target IPK saja yang menghypnosis saya, tapi lebih dari itu adalah gambaran “rumah” masa depan saya selalu menghypnosis saya untuk belajar.
Keempat, saya menghypnosis diri dengan kamar kontrakan saya waktu itu. Dalam dinding kamar saya tempel tulisan “SERIUS BELAJAR!” Maksudnya, biar tulisan itu selalu mengingatkan saya. Pada sisi lain, saya bermaksud agar tulisan itu masuk ke alam bawah sadar.
Musik instrumentalia juga sering mengiringi aktivitas belajar. Ternyata musik semacam itu memicu syaraf untuk lebih rileks, otak tdak cepat lelah. Lebih dari itu, kombinasi antara ruangan dan musik telah menghipnosis diri saya untuk belajar serius. Lingkungan (kamar) cukup berperan dalam hypnosis diri. Ini yang disebut environmental hypnosis.
Mengelola Emosi
Waktu itu saya belum mengerti bahwa pendekatan yang saya gunakan untuk meningkatkan keseriusan belajar termasuk pendekatan NLP. Pendekatan yang saya gunakan waktu itu –sampai sekarang juga masih—yakni memanfaatkan energi emosi. Anda juga memiliki emosi, hanya penggunaannya untuk apa?
Manusia dikaruniai energi luar biasa yang disebut emosi. Dengan emosi seseorang bisa bergerak energik, bisa bersemangat, bahagia, bergairah, optimis hingga keteguhan. Namun dengan emosi pula seseorang bisa sedih, menangis, marah, dan bisa bunuh diri. Kita sebagai pemilik harus bijak mengelolanya, kalau tidak ingin hidup kita merana. Kita jangan sampai mati secara emosional yakni hidup tanpa gairah alias monoton seperti mesin.
Kebanyakan kita terjebak dalam perangkap emosi negatif. Kita telanjur keliru memaknai emosi dengan hal-hal yang bersifat negatif seperti: marah, sedih, ketakutan, frustasi dan kekecewaan. Begitu ada sebuah tanda-tanda kesedihan datang –gagal misalnya— kita cenderung menggunakan emosi untuk memperbesar intensitas emosionalnya. Apa jadinya? Kita cenderung mendramatisir sebab-sebab kegagalan, kita terhanyut dalam kesedihan dan akhirnya putus asa, tidak mau mencoba lagi. Yang seperti itu termasuk salah urus dalam pemanfaatan emosi.
Anda adalah manajer energi emosi. Bila saja segera menyadari bahwa pengunaannya hanya akan menghasilkan kesedihan, keputuasaan, frustasi dan sejinisnya, kenapa yang seperti itu harus dipertahankan? Energi emosi hanya akan bermanfaat dan memberdayakan diri bila untuk mendukung tujuan-tujuan positif. Kongkritnya, energi emosi akan lebih bermanfaat bila untuk membuang semua penghambat pencapaian target, ketimbang untuk mendramatisir keadaan menuju kesedihan, keutusasaan dan sejenisnya. Dan Anda pasti mampu karena Andalah penguasa tunggal atas energi emosi itu.
Bagaimana cara memanfaatkan energi emosi untuk meningkatkan keseriusan belajar?
Pertama, saya tetap pegang target IPK yang saya tentukan. Target benar-benar saya lekatkan, saya install dalam pikiran saya hingga menjadi “warning system” yang setia setiap saat mengingatkan saya.
Kedua, saya “menghidupkan” target. Sebab, target hanyalah target saja dan tidak ada ruhnya, tidak ada maknanya tanpa rekayasa dari pemiliknya. Dalam hal ini saya menghidupkan target dengan cara: IPK dapat mendekatkan cita-cita saya, IPK membahagiakan saya, IPK dapat “merubah” nasib saya, dapat meningkatkan gengsi saya, dan sejumlah “ruh” lain yang dapat menjadikan saya benar-benar terhypnosis untuk mencapainya.
Ketiga, saya memperbesar alokasi dan intensitas emosional. Alokasi emosi berarti emosi-emosi yang selama ini digunakan untuk “menghidupkan” rasa malas, kekecewaan kepedihan dan sejenisnya, segera saya tarik untuk dialokasikan ke aktifitas pencapaian target. Intensitas emosional berarti, saya memperbesar daya dukung emosi dengan cara memperbesar daya juang, semangat, gairah dan optimisme hidup. Semua intensitas itu saya tumpahkan ke dalam semangat belajar.
Keempat, saya memelihara semangat belajar pada setiap momentum. Peristiwa apa pun saya selalu mengambil makna positifnya. Ketika melihat orang-orang sukses, hati saya tambah gairah untuk meraih sukses; ketika melihat orang-orang gagal saya mencoba mengambil pelajaran darinya. Ketika ada orang yang menghina dan mencacimaki saya tidak larut bersedih, tapi sebaliknya saya tingkatkan komitmen saya untuk sukses. Begitu pun setiap prestasi kecil yang saya miliki, saya kumpulkan ke dalam satu bentuk optimisme baru. Kumpulan dari semangat ini saya tumpahkan, saya alokasikan dan saya perdayakan untuk membangun semangat belajar.
Ternyata untuk membangun semangat tidak terlalu sulit, cukup sumber di dalam diri kita dan di luar kita yang dapat memicu pikiran agar diri kita tetap semangat dan serius. Pikiran –dalam hal ini neuron (syaraf)—menerima semua stimulus dari luar. Semua stimulus itu berupa sinyal-sinyal listrik ditangkap oleh cortex (kulit otak) dan melalui jaringan syaraf yang kompleks, stimulus diolah menjadi “program”. Atau proses programming versi NLP. Kualitas program sangat ditentukan oleh “dapur” pengolah yang bersemayam dalam pikiran kita. Semakin bagus dapurnya semaikin baik outputnya. Belief (kepercayaan/keyakinan) berdasarkan pengalaman hidup merupakan unsur penting dalam programming pikiran.
Kualitas emosi dan spiritual seseorang sangat menentukan kualitas programming. Belief memang berperan penting dalam programming, namun setelah jadi programming atau jadi file dalam pikiran kita, kualitas emosinal kita yang kemudian berperan. Yang bisa menghidupkan file itu adalah emosi kita. Program bagus, file bagus, kalau malas memanfaatkannya maka file itu (baca program) hanya akan menjadi arsip saja.
Program yang sudah saya buat, yakni target IPK di atas tiga, selalu saya “hidupkan” dengan intensitas emosional yang lebih dari cukup. Toh untuk meningkatkan dan menggunakan emosi tidak butuh biaya. Semua emosi yang kita miliki gratis. Meningkatkan intensitas dan kualitas emosional untuk memenuhi target IPK tertentu menjadikan semangat belajar terus terpelihara.
Hasilnya? IPK pada semester itu mencapai target. Memang bukan prestasi gemilang, namun setidaknya saya telah membuktikan dengan menghypnosis diri dan mengelola emosi secara proporsional dapat meningkatkan prestasi akademik. Bahkan capaian hidup saya saat ini, tidak lepas dari hypnosis diri dan memanfaatkan energi emosi secara proporsional.
Serius belajar dan serius lainnya agar target tercapai bisa ditingkatkan dengan cara menghynosis diri dan mengelola emosi. Bila Anda terhypnosis dengan target Anda, seluruh energi diri mendukung target Anda. Silakan dicoba!
Pertanyaan itu mengingatkan saya pada waktu masih kuliah di Universitas Terbuka. Indeks Prestasi Kumulatif (IPK)yang saya perolehpada semenster pertama model belajar jarak jauh kuliah ini hanya 1,5 (satu koma lima). Prestasi buruk ini tidak menjadikan saya patah arang. Tetapi sebaliknya, saya malah meningkatkan komitmen untuk belajar lebih serius. Saya berjanji pada diri sendiri untuk meningkatkan intensitas, kuantitas dan kualitas belajar.
Tentu saja waktu itu (1987) saya belum mengenal teknik-teknik Neuro-linguistic Programming (NLP) dan apalagi mengenal hypnosis. Tetapi ternyata saya adalah praktisi NLP dan hypnosis alami dalam kaitannya dengan peningkatan keseriusan belajar. Yang saya lakukan adalah menghipnosis diri dan mengelola energi emosi versi NLP.
Menghypnosis Diri
Kalau hypnosis adalah kondisi pikiran yang dihasilkan oleh sugesti, maka saya dalam meningkatkan keseriusan belajar dengan cara menghypnosis kondisi pikiran saya. Ketika diri ini sudah terhypnosis, selanjutnya akan mudah mengarahkan kondisi pikiran untuk tujuan tertentu atau target tertentu.
Pertama, fokuskan pikiran pada target yang saya inginkan. Target yang saya inginkan waktu itu adalah IPK di atas tiga untuk tujuan jangka pendek, lulus sarjana tujuan jangka menengah.
Kedua, yakinkan bahwa target sebesar itu saya benar-benar mau menerima dan benar-benar saya meniginkannya. Saya tidak memikirkan tetang beban belajar yang bakal menyertainya. Pokoknya terima dengan senang hati. Tidak ada rasa pesimis sedikit pun. Apa pun resiko belajar yang bakal terjadi, saya harus ikhlas menjalaninya. Kalau masih ada bagian dalam tubuh yang menolaknya, berarti saya belum ikhlas, kalau belum ikhlas berarti belum dalam kondisi terhypnosis.
Ketiga, saya harus memperjelas visualisasi bila target terpenuhi. Saya membayangkan, menggambarkan dan merasakannya bila target terpenuhi. Saya terhypnosis dengan kebahagiaan yang bakal terjadi bila target terpenuhi. Bukan hanya target IPK saja yang menghypnosis saya, tapi lebih dari itu adalah gambaran “rumah” masa depan saya selalu menghypnosis saya untuk belajar.
Keempat, saya menghypnosis diri dengan kamar kontrakan saya waktu itu. Dalam dinding kamar saya tempel tulisan “SERIUS BELAJAR!” Maksudnya, biar tulisan itu selalu mengingatkan saya. Pada sisi lain, saya bermaksud agar tulisan itu masuk ke alam bawah sadar.
Musik instrumentalia juga sering mengiringi aktivitas belajar. Ternyata musik semacam itu memicu syaraf untuk lebih rileks, otak tdak cepat lelah. Lebih dari itu, kombinasi antara ruangan dan musik telah menghipnosis diri saya untuk belajar serius. Lingkungan (kamar) cukup berperan dalam hypnosis diri. Ini yang disebut environmental hypnosis.
Mengelola Emosi
Waktu itu saya belum mengerti bahwa pendekatan yang saya gunakan untuk meningkatkan keseriusan belajar termasuk pendekatan NLP. Pendekatan yang saya gunakan waktu itu –sampai sekarang juga masih—yakni memanfaatkan energi emosi. Anda juga memiliki emosi, hanya penggunaannya untuk apa?
Manusia dikaruniai energi luar biasa yang disebut emosi. Dengan emosi seseorang bisa bergerak energik, bisa bersemangat, bahagia, bergairah, optimis hingga keteguhan. Namun dengan emosi pula seseorang bisa sedih, menangis, marah, dan bisa bunuh diri. Kita sebagai pemilik harus bijak mengelolanya, kalau tidak ingin hidup kita merana. Kita jangan sampai mati secara emosional yakni hidup tanpa gairah alias monoton seperti mesin.
Kebanyakan kita terjebak dalam perangkap emosi negatif. Kita telanjur keliru memaknai emosi dengan hal-hal yang bersifat negatif seperti: marah, sedih, ketakutan, frustasi dan kekecewaan. Begitu ada sebuah tanda-tanda kesedihan datang –gagal misalnya— kita cenderung menggunakan emosi untuk memperbesar intensitas emosionalnya. Apa jadinya? Kita cenderung mendramatisir sebab-sebab kegagalan, kita terhanyut dalam kesedihan dan akhirnya putus asa, tidak mau mencoba lagi. Yang seperti itu termasuk salah urus dalam pemanfaatan emosi.
Anda adalah manajer energi emosi. Bila saja segera menyadari bahwa pengunaannya hanya akan menghasilkan kesedihan, keputuasaan, frustasi dan sejinisnya, kenapa yang seperti itu harus dipertahankan? Energi emosi hanya akan bermanfaat dan memberdayakan diri bila untuk mendukung tujuan-tujuan positif. Kongkritnya, energi emosi akan lebih bermanfaat bila untuk membuang semua penghambat pencapaian target, ketimbang untuk mendramatisir keadaan menuju kesedihan, keutusasaan dan sejenisnya. Dan Anda pasti mampu karena Andalah penguasa tunggal atas energi emosi itu.
Bagaimana cara memanfaatkan energi emosi untuk meningkatkan keseriusan belajar?
Pertama, saya tetap pegang target IPK yang saya tentukan. Target benar-benar saya lekatkan, saya install dalam pikiran saya hingga menjadi “warning system” yang setia setiap saat mengingatkan saya.
Kedua, saya “menghidupkan” target. Sebab, target hanyalah target saja dan tidak ada ruhnya, tidak ada maknanya tanpa rekayasa dari pemiliknya. Dalam hal ini saya menghidupkan target dengan cara: IPK dapat mendekatkan cita-cita saya, IPK membahagiakan saya, IPK dapat “merubah” nasib saya, dapat meningkatkan gengsi saya, dan sejumlah “ruh” lain yang dapat menjadikan saya benar-benar terhypnosis untuk mencapainya.
Ketiga, saya memperbesar alokasi dan intensitas emosional. Alokasi emosi berarti emosi-emosi yang selama ini digunakan untuk “menghidupkan” rasa malas, kekecewaan kepedihan dan sejenisnya, segera saya tarik untuk dialokasikan ke aktifitas pencapaian target. Intensitas emosional berarti, saya memperbesar daya dukung emosi dengan cara memperbesar daya juang, semangat, gairah dan optimisme hidup. Semua intensitas itu saya tumpahkan ke dalam semangat belajar.
Keempat, saya memelihara semangat belajar pada setiap momentum. Peristiwa apa pun saya selalu mengambil makna positifnya. Ketika melihat orang-orang sukses, hati saya tambah gairah untuk meraih sukses; ketika melihat orang-orang gagal saya mencoba mengambil pelajaran darinya. Ketika ada orang yang menghina dan mencacimaki saya tidak larut bersedih, tapi sebaliknya saya tingkatkan komitmen saya untuk sukses. Begitu pun setiap prestasi kecil yang saya miliki, saya kumpulkan ke dalam satu bentuk optimisme baru. Kumpulan dari semangat ini saya tumpahkan, saya alokasikan dan saya perdayakan untuk membangun semangat belajar.
Ternyata untuk membangun semangat tidak terlalu sulit, cukup sumber di dalam diri kita dan di luar kita yang dapat memicu pikiran agar diri kita tetap semangat dan serius. Pikiran –dalam hal ini neuron (syaraf)—menerima semua stimulus dari luar. Semua stimulus itu berupa sinyal-sinyal listrik ditangkap oleh cortex (kulit otak) dan melalui jaringan syaraf yang kompleks, stimulus diolah menjadi “program”. Atau proses programming versi NLP. Kualitas program sangat ditentukan oleh “dapur” pengolah yang bersemayam dalam pikiran kita. Semakin bagus dapurnya semaikin baik outputnya. Belief (kepercayaan/keyakinan) berdasarkan pengalaman hidup merupakan unsur penting dalam programming pikiran.
Kualitas emosi dan spiritual seseorang sangat menentukan kualitas programming. Belief memang berperan penting dalam programming, namun setelah jadi programming atau jadi file dalam pikiran kita, kualitas emosinal kita yang kemudian berperan. Yang bisa menghidupkan file itu adalah emosi kita. Program bagus, file bagus, kalau malas memanfaatkannya maka file itu (baca program) hanya akan menjadi arsip saja.
Program yang sudah saya buat, yakni target IPK di atas tiga, selalu saya “hidupkan” dengan intensitas emosional yang lebih dari cukup. Toh untuk meningkatkan dan menggunakan emosi tidak butuh biaya. Semua emosi yang kita miliki gratis. Meningkatkan intensitas dan kualitas emosional untuk memenuhi target IPK tertentu menjadikan semangat belajar terus terpelihara.
Hasilnya? IPK pada semester itu mencapai target. Memang bukan prestasi gemilang, namun setidaknya saya telah membuktikan dengan menghypnosis diri dan mengelola emosi secara proporsional dapat meningkatkan prestasi akademik. Bahkan capaian hidup saya saat ini, tidak lepas dari hypnosis diri dan memanfaatkan energi emosi secara proporsional.
Serius belajar dan serius lainnya agar target tercapai bisa ditingkatkan dengan cara menghynosis diri dan mengelola emosi. Bila Anda terhypnosis dengan target Anda, seluruh energi diri mendukung target Anda. Silakan dicoba!
Langganan:
Komentar (Atom)